.dgs-op-wrap{max-width:960px;margin:24px auto;padding:0 16px}.dgs-op-intro{margin-bottom:18px}.dgs-op-form{background:#fff;border:1px solid #e6e8ec;border-radius:16px;padding:24px;box-shadow:0 8px 28px rgba(0,0,0,.05)}.dgs-op-section{padding:22px 0;border-bottom:1px solid #eceff3}.dgs-op-section:first-child{padding-top:0}.dgs-op-section:last-of-type{border-bottom:0}.dgs-op-section h3{margin:0 0 14px;font-size:20px}.dgs-op-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.dgs-op-field,.dgs-op-file{display:flex;flex-direction:column;gap:7px;margin-bottom:16px}.dgs-op-field-full{display:flex}.dgs-op-field span,.dgs-op-file span{font-weight:600}.dgs-op-field b,.dgs-op-file b{color:#c91b1b}.dgs-op-field input,.dgs-op-field textarea,.dgs-op-file input,.dgs-op-options label{font-size:15px}.dgs-op-field input,.dgs-op-field textarea,.dgs-op-file input[type=file]{width:100%;box-sizing:border-box;border:1px solid #ccd2da;border-radius:10px;padding:12px;background:#fff}.dgs-op-field textarea{resize:vertical}.dgs-op-options{display:grid;gap:10px}.dgs-op-options label,.dgs-op-check{display:block;border:1px solid #e2e6eb;border-radius:10px;padding:12px 14px;background:#fafbfc}.dgs-op-help,.dgs-op-small{color:#657081;font-size:14px}.dgs-op-terms-link{font-weight:700;text-decoration:none}.dgs-op-submit,.dgs-op-btn{display:inline-block;border:0;border-radius:10px;padding:14px 20px;background:#1e63ff;color:#fff!important;font-weight:800;text-decoration:none;cursor:pointer}.dgs-op-submit{margin-top:18px;width:100%;font-size:16px}.dgs-op-btn-secondary{background:#252a34;margin-left:8px}.dgs-op-alert{max-width:960px;margin:18px auto;padding:14px 16px;border-radius:10px}.dgs-op-alert-success{background:#ecf9f0;border:1px solid #bde6c7}.dgs-op-alert-error{background:#fff0f0;border:1px solid #f0bcbc}.dgs-op-login-box{max-width:720px;margin:24px auto;padding:24px;border:1px solid #e6e8ec;border-radius:16px;background:#fff}.dgs-op-honeypot{position:absolute!important;left:-99999px!important;opacity:0!important;height:1px!important;width:1px!important}.dgs-op-check input,.dgs-op-options input{margin-right:8px}@media(max-width:720px){.dgs-op-grid{grid-template-columns:1fr}.dgs-op-form{padding:18px}.dgs-op-btn-secondary{margin-left:0;margin-top:8px}}


/* Separación entre Operadores Asociados y Revendedores DGS */
.dgs-program-divider{display:flex;align-items:center;gap:14px;max-width:960px;margin:42px auto 28px;padding:0 16px;color:#687386;font-size:12px;font-weight:800;letter-spacing:.08em;text-align:center}
.dgs-program-divider:before,.dgs-program-divider:after{content:"";height:1px;background:#d9dee6;flex:1}
.dgs-program-divider span{white-space:nowrap}
@media(max-width:720px){.dgs-program-divider{margin:32px auto 22px;gap:8px;font-size:10px}.dgs-program-divider span{white-space:normal}}


/* ================================================================
   PRODUCTO DE OPERADOR — AVISO DE CONFIANZA DGS (v3.0.9)
   ================================================================ */
.dgsops-product-notice{
  display:flex!important;
  align-items:flex-start!important;
  gap:12px!important;
  width:100%!important;
  box-sizing:border-box!important;
  margin:0 0 18px!important;
  padding:14px 16px!important;
  border:1px solid #d7e7dc!important;
  border-left:4px solid #218739!important;
  border-radius:10px!important;
  background:#f7fbf8!important;
  color:#2f3a34!important;
  line-height:1.5!important;
  text-align:left!important;
  font-size:14px!important;
  clear:both!important;
}
.dgsops-product-notice__icon{
  display:inline-flex!important;
  align-items:center!important;
  justify-content:center!important;
  flex:0 0 28px!important;
  width:28px!important;
  height:28px!important;
  border-radius:50%!important;
  background:#218739!important;
  color:#fff!important;
  font-size:17px!important;
  font-weight:800!important;
  line-height:1!important;
  margin-top:1px!important;
}
.dgsops-product-notice__content{
  display:block!important;
  flex:1 1 auto!important;
  min-width:0!important;
  width:auto!important;
}
.dgsops-product-notice__title{
  display:block!important;
  margin:0 0 4px!important;
  color:#1d3524!important;
  font-size:15px!important;
  font-weight:750!important;
  line-height:1.35!important;
}
.dgsops-product-notice p{
  display:block!important;
  margin:0!important;
  padding:0!important;
  width:auto!important;
  max-width:none!important;
  color:inherit!important;
  font-size:inherit!important;
  line-height:1.5!important;
  text-align:left!important;
}
.dgsops-product-notice small{
  display:block!important;
  margin-top:5px!important;
  color:#647068!important;
  font-size:12px!important;
  line-height:1.4!important;
}
@media(max-width:600px){
  .dgsops-product-notice{padding:12px 13px!important;gap:10px!important;font-size:13px!important}
  .dgsops-product-notice__icon{flex-basis:25px!important;width:25px!important;height:25px!important;font-size:15px!important}
  .dgsops-product-notice__title{font-size:14px!important}
}

/* ================================================================
   PROTECCIÓN / RECLAMOS DEL CLIENTE — v3.0.14
   ================================================================ */
.dgsops-customer-claims{margin-top:28px}
.dgsops-customer-claim-head{padding:16px 18px;border:1px solid #dfe6ed;border-radius:11px;background:#f8fafc}
.dgsops-customer-claim-head h2{margin:0 0 5px!important}
.dgsops-customer-claim-head p{margin:0!important;line-height:1.5}
.dgsops-claim-deadline{margin:12px 0!important;padding:10px 12px;border-radius:8px;background:#f5f7fa;font-size:13px}
.dgsops-customer-claim-card{margin:12px 0;padding:15px;border:1px solid #dcdcde;border-radius:10px;background:#fff}
.dgsops-customer-claim-title{margin-bottom:8px;font-size:15px}
.dgsops-claim-summary-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:8px 0}
.dgsops-claim-badge{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;font-size:12px;font-weight:800;line-height:1.25}
.dgsops-claim-open{background:#e8f1fb;color:#0a4b78}
.dgsops-claim-review{background:#fff3cd;color:#684f00}
.dgsops-claim-waiting{background:#fde8d7;color:#7a3200}
.dgsops-claim-closed{background:#e5f5ea;color:#155d2b}
.dgsops-claim-next{margin-top:10px;padding:11px 13px;border-left:4px solid #2271b1;border-radius:7px;background:#f0f6fc}
.dgsops-claim-next strong{display:block;margin-bottom:3px}
.dgsops-claim-next p{margin:0!important;line-height:1.5}
.dgsops-claim-details{margin-top:10px;border:1px solid #e2e4e7;border-radius:8px;background:#fafafa}
.dgsops-claim-details summary{cursor:pointer;padding:11px 13px}
.dgsops-claim-details[open] summary{border-bottom:1px solid #e2e4e7}
.dgsops-claim-form{padding:12px 13px}
.dgsops-claim-form select,.dgsops-claim-form textarea{width:100%;max-width:100%;box-sizing:border-box}
@media(max-width:600px){.dgsops-customer-claim-head,.dgsops-customer-claim-card{padding:12px}.dgsops-claim-summary-row{align-items:flex-start;flex-direction:column}}

/* ================================================================
   CHAT EN VIVO DE RECLAMOS — v3.0.15
   ================================================================ */
.dgsops-live-chat{margin-top:14px;border:1px solid #dcdcde;border-radius:12px;background:#fff;overflow:hidden}
.dgsops-chat-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding:14px 15px;border-bottom:1px solid #e2e4e7;background:#f8f9fa}
.dgsops-chat-head p{margin:4px 0 0!important;font-size:13px;line-height:1.45;color:#646970}
.dgsops-chat-live{flex:0 0 auto;padding:5px 9px;border-radius:999px;background:#e5f5ea;color:#155d2b;font-size:12px;font-weight:800;white-space:nowrap}
.dgsops-chat-escalated{padding:10px 14px;background:#fff4ce;border-bottom:1px solid #e2e4e7;color:#5d4800}
.dgsops-chat-messages{height:330px;overflow-y:auto;padding:14px;background:#f6f7f7;scroll-behavior:smooth}
.dgsops-chat-msg{max-width:78%;margin:8px 0;padding:10px 12px;border:1px solid #e2e4e7;border-radius:14px;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.04);word-break:break-word}
.dgsops-chat-msg.dgsops-chat-mine{margin-left:auto;background:#e8f3ff;border-color:#c9def5}
.dgsops-chat-system{max-width:94%;margin:10px auto;background:#fff8e5;border-color:#f0d58a}
.dgsops-chat-admin:not(.dgsops-chat-mine){background:#f0f6fc;border-color:#c6daf0}
.dgsops-chat-meta{display:flex;justify-content:space-between;gap:10px;margin-bottom:5px;font-size:11px;color:#646970}
.dgsops-chat-body{white-space:normal;line-height:1.45}
.dgsops-chat-attachment{margin-top:8px;font-size:13px}
.dgsops-chat-attachment a{text-decoration:none;font-weight:700}
.dgsops-chat-empty{text-align:center;color:#646970;padding:30px 10px}
.dgsops-chat-form{padding:12px 14px;border-top:1px solid #e2e4e7;background:#fff}
.dgsops-chat-form textarea{width:100%;box-sizing:border-box;resize:vertical;min-height:64px}
.dgsops-chat-actions{display:flex;gap:9px;align-items:center;flex-wrap:wrap;margin-top:8px}
.dgsops-chat-file-label{cursor:pointer;padding:7px 10px;border:1px solid #c3c4c7;border-radius:7px;background:#fff;font-weight:600}
.dgsops-chat-file-name{font-size:12px;color:#646970;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.dgsops-chat-status{min-height:18px;margin-top:6px;font-size:12px;color:#50575e}
.dgsops-chat-readonly{padding:12px 14px;border-top:1px solid #e2e4e7;background:#fafafa;color:#646970}
.dgsops-chat-escalate{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:12px 14px;border-top:1px solid #e2e4e7;background:#fff8e5}
.dgsops-chat-escalate p{margin:0!important;font-size:13px;line-height:1.4}
@media(max-width:600px){.dgsops-chat-head,.dgsops-chat-escalate{flex-direction:column}.dgsops-chat-live{white-space:normal}.dgsops-chat-messages{height:300px;padding:10px}.dgsops-chat-msg{max-width:90%}.dgsops-chat-actions .button{width:100%}}


/* v3.0.17 — acuerdos y devoluciones en reclamos */
.dgsops-agreement-box,.dgsops-return-box{margin:12px 0;padding:14px;border:1px solid #dcdcde;border-radius:10px;background:#fff}
.dgsops-agreement-head{display:flex;flex-direction:column;gap:3px;margin-bottom:10px}
.dgsops-agreement-head span{font-size:13px;color:#59636f}
.dgsops-agreement-accepted{padding:12px;border-left:4px solid #00a32a;background:#edfaef;border-radius:7px}
.dgsops-agreement-pending{padding:12px;border-left:4px solid #dba617;background:#fff8e5;border-radius:7px}
.dgsops-agreement-actions{margin-top:10px}
.dgsops-agreement-form select,.dgsops-agreement-form textarea{width:100%;max-width:100%}
.dgsops-agreement-status{margin-top:8px;font-size:13px}
.dgsops-return-box{border-left:4px solid #2271b1;background:#f8fbff}
.dgsops-return-box h3{margin-top:0}
.dgsops-return-instructions{padding:10px 12px;background:#fff;border:1px solid #cddcea;border-radius:8px}
.dgsops-return-box input[type=text],.dgsops-return-box textarea{width:100%;max-width:680px}
.dgsops-return-issue{margin-top:10px;padding:10px 12px;background:#fcf0f1;border-left:4px solid #d63638;border-radius:7px}
.dgsops-return-admin-choice,.dgsops-return-admin-final{margin:12px 0;padding:12px;border:1px solid #c3c4c7;border-radius:8px;background:#f6f7f7}
@media(max-width:700px){.dgsops-agreement-actions .button,.dgsops-return-box .button{width:100%;margin:4px 0}}

/* ================================================================
   TIPO DE RECLAMO Y RESOLUCIONES ADAPTATIVAS — v3.0.18
   ================================================================ */
.dgsops-claim-type{display:flex;align-items:flex-start;gap:10px;margin:12px 0;padding:11px 13px;border:1px solid #dcdcde;border-radius:9px;background:#f8f9fa}
.dgsops-claim-type strong{flex:0 0 auto;padding:4px 8px;border-radius:999px;font-size:12px;line-height:1.25}
.dgsops-claim-type span{font-size:13px;line-height:1.45;color:#50575e}
.dgsops-claim-type-physical strong{background:#fff1d6;color:#754b00}
.dgsops-claim-type-digital strong{background:#e8f3ff;color:#0a4b78}
.dgsops-claim-type-service strong{background:#f0e9ff;color:#59359a}
.dgsops-agreement-complete-btn{margin-top:10px!important}
@media(max-width:600px){.dgsops-claim-type{flex-direction:column}.dgsops-claim-type strong{white-space:normal}}
.dgsops-claim-terms{margin:10px 0;border:1px solid #e2e4e7;border-radius:8px;background:#fff}
.dgsops-claim-terms>summary{cursor:pointer;padding:10px 12px;font-weight:700}
.dgsops-claim-terms>div{padding:0 12px 10px}
.dgsops-claim-terms p{margin:9px 0!important;line-height:1.45}


/* ================================================================
   RECLAMOS FINALIZADOS COMPACTOS — v3.0.20
   ================================================================ */
.dgsops-claim-final-summary{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-top:10px;padding:11px 12px;border:1px solid #cfe5d5;border-radius:8px;background:#f6fbf7}
.dgsops-claim-final-summary strong{display:block;margin-bottom:3px;font-size:14px}
.dgsops-claim-final-summary p{margin:0!important;line-height:1.45;color:#3c434a}
.dgsops-claim-final-date{flex:0 0 auto;font-size:12px;color:#646970;white-space:nowrap}
.dgsops-claim-final-meta{display:flex;gap:7px;flex-wrap:wrap;margin-top:7px}
.dgsops-claim-final-meta span{padding:4px 8px;border-radius:999px;background:#f0f0f1;color:#50575e;font-size:11px;font-weight:600}
.dgsops-claim-archive{margin-top:8px;border-top:1px solid #e2e4e7}
.dgsops-claim-archive>summary{cursor:pointer;padding:8px 1px 1px;color:#50575e;font-size:12px;font-weight:700}
.dgsops-claim-archive .dgsops-live-chat{margin-top:8px}
@media(max-width:600px){.dgsops-claim-final-summary{flex-direction:column}.dgsops-claim-final-date{white-space:normal}}